I had similar issues with at least two Ubuntu 12.04 guests & manually reinstalled vmware-tools which forced an uninstall prior to reinstalling. After those steps completed, I ran /etc/vmware-tools/service.sh status (and confirmed vmware tools was running) then issued a restart. On the restart everything was marked as 'done' instead of my initial issue with both VM communication interface & VM communication interface socket family coming up as failed
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